Coordinating Campus Care: Using Real-Time Data to Support Belonging, Resilience, and Student Success

As students navigate mental health challenges, academic pressure, and growing concerns spurred by policy changes, effective support must extend beyond the advising office. That’s why institutions are shifting toward a coordinated care model—where real-time data, shared visibility, and proactive outreach unite campus teams to support the whole student across their college journey.

Coordinated care isn’t just about academic guidance, it’s about aligning support across departments to foster belonging, build trust, and respond with agility when challenges arise. By connecting student-facing teams through shared insight, institutions can offer more holistic, student-centered support that adapts to changing needs.

Whether a student is struggling with coursework or navigating a community disruption, having the right systems and relationships in place makes it easier to respond thoughtfully and at scale. Below are a few ways your institution can strengthen its support network by coordinating care, so every student feels seen, supported, and set up to thrive.

“Complex world events have a huge impact on a person’s sense of safety, belonging, wellness, and overall mental and physical health,” says Danielle Weddepohl, Director of Public Safety and Emergency Management at George Brown College, in a recent Security Magazine article. 

Create a Clearer Picture with Unified Student Data

To support students effectively, institutions need full visibility across systems. When information is siloed, teams struggle to respond in time or with the full picture.

Centralized systems allow campus teams to share notes, raise alerts, and coordinate care— whether a student is facing academic challenges, disengagement, or a disruptive life event. A unified view empowers faster, more informed responses that help students feel supported and stay on track.

When all support teams work from the same student data—including past interactions, current challenges, and outreach history—they can respond more effectively and ensure no student slips through the cracks.

Deliver Timely Support with Shared Visibility

UNC Asheville offers a powerful example of how shared visibility and actionable data can transform student support. After addressing gaps in visibility and siloed communication, the institution adopted a unified platform through Civitas Learning, equipping teams with actionable insights and shared tools.

This new approach became especially critical when the unexpected hit. In Fall 2024, as Hurricane Helene disrupted the region, UNC Asheville was able to identify impacted students, send targeted messages, and receive real-time updates—all within the same platform. With limited resources, they prioritized their time, scaled their efforts, and delivered the right support to the right students when it mattered most.

The 2025 Student Success Impact Report found that students with a higher sense of belonging were significantly more likely to persist, especially when support extended beyond the classroom. Institutions like UNC Asheville exemplify how coordinated, real-time outreach can create this kind of inclusive, responsive environment.

Make Support a Shared Responsibility

Supporting the whole student requires more than strong advising, it takes cross-campus coordination and shared accountability. That includes collaboration among institutional leaders, student services, academic departments, and community partners.

When support teams are visible, aligned, and connected across departments, it builds trust and helps students feel supported before challenges escalate. Whether a student is disengaging, overwhelmed, or facing unexpected disruptions, a shared communication network ensures the right people are looped in at the right time.

“We’re creating an ecosystem of student support. Many different offices across the university are part of that collective structure. It requires staying connected, using systems in similar ways and having a standard network of care.” – Dr. Amy Buechler-Steubing, Senior Director of Student Success, Strategic Planning, and Administration & Director of Student of Student Success Initiatives, University of Texas at San Antonio

By strengthening these communication pathways across campus—and beyond—institutions can offer more timely, personalized support and foster a culture of connection. When students know that support is available and consistent, they’re more likely to engage, persist, and thrive.

Coordinated Care in Action

The Civitas Learning platform helps institutions close the loop on support, making coordinated care more actionable, transparent, and scalable. With Civitas Learning’s coordinated care capabilities, institutions can:

• Create shared visibility across support teams
• Track outreach and raise alerts in real time
• Connect safety, mental health, and advising services
• Deliver timely, personalized support when students need it most

When institutions unify student data and align support, students don’t just feel more supported—they stay enrolled, engaged, and on track to graduate.

Now is the time to strengthen your coordinated care model and ensure your teams are working from the same playbook. Download the 2025 Student Success Impact Report to see how your peers are using shared insight to improve student outcomes, or schedule a strategy session to explore what’s possible at your institution.