Civitas Learning Professional Services Specifications

Last Updated: June 25, 2025

Training & Enablement Services
Deliverables	Standard	Essentials	Premium	Custom(Additional Fees May Apply)
On Demand Learning	✓	✓	✓
Click-path functional training, one per capability (virtual, at launch)	✓	✓	✓	Additional click-path training beyond package offerings, in-person or customized trainings (i.e., by persona or dept. or On-Campus Kick-Off; On-Campus Workshop, Train-the-Trainer programs)
Best Practices & Strategic Enablement Playbook		✓	✓	Customized playbook by customer persona or department (i.e., faculty, Institutional Research, Academic Advising, etc.)
Virtual strategic enablement session (one per year)		✓	✓	Additional strategic enablement sessions beyond package offerings or customized sessions (i.e., by persona or dept.)
Tailored Readiness & Enablement Plan			✓
Tailored Adoption & Engagement Strategy				Strategic plan to help customer with adoption of and engagement with the Civitas Learning platform
Civitas Learning Certification Program				Priced per individual seeking certification
Executive enablement & ROI session
Custom outreach packages				As scoped by the parties (i.e., coordinated nudges campaigns, coordinated SMS campaigns, etc.)
Other				As scoped by the parties

Technical Support Services
Technical Support Services are provided in accordance with the Service Level Agreement.