The challenge
Faculty and advisors were managing student interactions through disconnected systems (Excel trackers, QLESS queues, existing scheduling platforms) with no shared visibility across departments. Previous Civitas Learning implementation carried institutional hesitation.
The approach
Leadership conducted individual department meetings to understand workflows rather than conduct traditional demonstrations. Cross-functional teams including advisors, faculty, department chairs, student services, registrar, financial aid, admissions, and IT provided iterative feedback throughout the rollout process.
In their words
“When you take time to listen and let people see the impact for themselves, they start pulling with you instead of against you.”Sara GreerDirector of IT-Web Services, Del Mar College
Solutions used
Civitas Learning platform
