Platform Specifications

Last Updated: April 1, 2026

(Previous Versions)

The Services provided pursuant to any Order Form between the Parties shall be delivered in accordance with the specifications set forth below. Any customizations to the standard Services detailed below shall be listed in the Order Form. By signing the Order Form, Customer agrees and acknowledges the specifications set forth herein encompass any and all requirements for Customer’s purchase of the Services and specifically authorizes Civitas to deliver all of the requirements set forth herein including use of any Customer branding within the Services. No other agreements either written or oral have been made regarding the delivery of the Services subject to the Order Form to which this Exhibit is attached. Customer further acknowledges that delivery of the Services and any estimated timelines provided by Civitas are subject to Customer’s timely responses to Civitas communications as well as fulfillment of requests made by Company within the time frames provided by Civitas. Failure to respond promptly to Civitas communications or requests may result in implementation delays, loss of implementation slot, or cancellation of the Order Form all of which shall be at Civitas’ sole discretion and subject to the termination provisions of the MSA. Customer further agrees and acknowledges that delivery of the Services shall be accomplished by providing access to the Civitas Learning Platform and is not contingent upon any configurations of the Services set forth below. Customer may, at its option, choose to configure any of the provided Services at any time during the term of the Order Form by providing Civitas with written notice of such intention. Timeline for configurations shall be subject to the availability of Civitas personnel and resources.

Data Integration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Primary SIS Integration	Database connectivity established via VPN		✓	Connectivity established  via direct data access, API, or flat file
Access to default tables confirmed		✓
Historical data extract completed		✓
Daily data extract via VPN established		✓	Daily data extract established via direct data access, API, or flat file
SIS data loaded based on Civitas’ default mappings		✓
Primary LMS Integration	API keys or Database connectivity confirmed		✓
Historical data extract complete		✓
Daily data extract  via VPN or API established (if applicable)		✓
LMS data loaded based on Civitas’ default mappings		✓
LMS crosswalk mapped to link SIS and LMS course sections		✓
Additional SIS Integrations	Items listed above for Primary SIS Integration for additional SIS			Additional SIS integrations available at an added fee as specified in the Order Form
Additional LMS Integrations	Items listed above for Primary LMS Integration for additional LMS			Additional LMS integrations available at an added fee as specified in the Order Form
Additional Data Integrations	Items listed above for additional data sources			Additional data source integrations available at an added fee as specified in the Order Form

Advising Analytics & Workflow Configurations
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Branding	User interface customized to align with school color scheme		✓
School logo added to the log-in page, navigation bar, and announcements template		✓
Student Success Units (SSUs)	Default Advising  SSU configured		✓	Configuration of additional SSUs available at an added fee as specified in the Order Form
Student Profile Data	Standard SIS data fields display on the student summary		✓	Additional data fields may be added during configuration
Standard Academic, Demographic and High School related SIS data fields display on the student profile		✓	Additional data fields may be added during configuration
Student Course History data enabled		✓
LMS data integrated for daily grades and LMS activity (log-ins)		✓
Advanced Search Filters	Standard search filters built on SIS data points and data generated in the capability configured		✓	Additional filters may be added during configuration
Persistence Model	Persistence prediction available for each active, enrolled student on their Student Summary		✓
Weekly change in persistence prediction % available for each active, enrolled  student on their Student Summary		✓
Persistence prediction bands available as a filter within the Advanced Search		✓
Weekly change in persistence prediction ranges available as a filter within the Advanced Search		✓
On-Time Graduation Model	On-time graduation prediction available for each active, enrolled student on their Student Summary		✓
Weekly change in on-time graduation prediction % available for each active, enrolled  student on their Student Summary		✓
On-time graduation prediction bands available as a filter within the Advanced Search		✓
Weekly change in on-time graduation prediction ranges available as a filter within the Advanced Search		✓
Academic Performance Model	Academic performance prediction available for each active, enrolled student on their Student Summary		✓
Weekly change in academic performance prediction % available for each active, enrolled  student on their Student Summary		✓
Academic performance  prediction bands available as a filter within the Advanced Search		✓
Weekly change in academic performance prediction ranges available as a filter within the Advanced Search		✓
Thriving Model	Thriving prediction available for each active, enrolled student on their Student Summary		✓
Weekly change in thriving prediction % available for each active, enrolled  student on their Student Summary		✓
Thriving  prediction bands available as a filter within the Advanced Search		✓
Weekly change in thriving prediction ranges available as a filter within the Advanced Search		✓
Custom Models	Custom model created and configured with same or similar functionality as the models listed above			Custom models available at an added fee as specified in the Order Form
Engagement Opportunities	Standard engagement opportunities configured		✓	Engagement opportunities may be turned off at Customer’s request
Advising Notes	Advising notes enabled		✓
Default advising notes settings configured		✓
Calendaring	Bi-directional calendar sync set up (Outlook or Google); busy time from institution’s calendar reflected on Platform calendar		✓
Default calendaring  options configured for the following:Appointment slot titlesAppointment booking durationsAppointment booking deadlines		✓
Daily Digest of scheduled appointments configured to send to staff		✓
Daily Digest of appointments configured to send to students		✓
Multiple future appointment booking configured		✓
Session Topics	Standard default session topicsconfigured for advising notes and calendar appointments		✓	Additional session topics may be added to the application by Customer or by submitting a support ticket
Alerts	General alerts enabled for all SSUs (gives the ability for all users to create alerts)		✓	Alternate alert enablement may be configured at Customer’s request
Checkpoint alerts disabled (no automated reminders sent to faculty)		✓	Alternate alert enablement may be configured at Customer’s request
Alert visibility set to allow all users to see, comment on, and resolve alerts		✓	Alternate alert enablement may be configured at Customer’s request
Email notifications for alerts configured as follows:Students do not receive an email notification when an alert is raisedThe user who raises an alert receives a confirmation email when the alert is raised and when the alert is resolvedAll staff receive a daily digest listing all alerts raised the previous day		✓	Alternate alert enablement may be configured at Customer’s request
Communication	Email messaging enabled		✓	Email messaging may be disabled at Customer’s request.
SMS messaging enabled		✓	SMS messaging may be disabled at Customer’s request.
Option to create an advising note from a message enabled and selected by default		✓
User Management	Initial user group loaded		✓
Login	The ability to login to the application using Single Sign On (SSO)		✓	Username and password may be configured in lieu of Single Sign On at Customer’s request.
Legacy Notes Migration	Migration of notes from a legacy system into Advising Analytics			Legacy notes migration  available at an added fee as specified in the Order Form

Data Lakehouse  Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Provisioning	Administrative Analytics provisioned		✓
Course Insights provisioned		✓
Branding	User interface customized to align with school color scheme		✓
School logo added to the navigation bar		✓
Predictive Models	Persistence  model trained and delivered with standard features		✓	Additional model features may be added during configuration
On-time graduation model trained and delivered with standard features		✓	Additional model features may be added during configuration
Academic performance model trained and delivered with standard features		✓	Additional model features may be added during configuration
Thriving model trained and delivered with standard features		✓	Additional model features may be added during configuration
Custom model trained and delivered			Additional models available at an added fee as specified in the Order Form
Standard Fields	Standard student list fields configured		✓	Additional fields may be added during configuration
Standard Filters	Standard filters from SIS data configured		✓	Additional filters may be added during configuration
Standard filters from predictive analytics configured		✓	Additional filters may be added during configuration
Course Insights	Courses signaling graduation trends enabled		✓
Courses signaling persistence trends enabled		✓
Standard course insight search filters built on SIS data configured		✓	Additional filters may be added during configuration
Course crosswalk mapped to link equivalent, historical courses.		✓
Data Lakehouse	Schema Explorer UI enabled with standard schemas and tables available		✓
SQL Editor available providing read-only query access to default tables		✓
Export function enabled for exporting query results to CSV, TSV or EXCEL files		✓
Query Library provisioned for users to save private and shared queries		✓
User Management	Initial user group loaded		✓
Login	The ability to login to the application using Single Sign On (SSO)		✓	Username and password may be configured in lieu of Single Sign On at Customer’s request.

Initiative Analysis Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Provisioning	Initiative Analysis provisioned		✓
Standard Filters	Standard search filters from initiative data configured		✓	Additional filters may be added during configuration
Login	Ability to log-in to the application using  Single Sign On (SSO)		✓	Username and password may be configured in lieu of Single Sign On at Customer’s request.

Course Demand Analytics Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Provisioning	Course Demand Analytics  provisioned		✓
Predictive Models	Course Demand forecast model trained and delivered		✓
Standard Filters	Standard filters from SIS data and predictive analytics configured		✓	Additional filters may be added during configuration
Standard Fields	Standard course demand fields configured		✓	Additional fields may be added during configuration
Demand Trends & Analytics	Demand trends enabled to view three years of historical course demand trends and one year of forecasted course demand		✓
Course Profiles & Analytics	Individual course profiles enabled for courses offered over the past three years and up to one year in the future		✓
Course analytics enabled for course trends, section insights, and alerts based on user settings		✓
Alerts	Course and section-related alerts available to be enabled and configured on a per user basis		✓
Alert visibility set to allow users to see course and section-related alerts based on their personal settings for the current term and up to one year in the future		✓
Login	The ability to log-in to the application using Single Sign On (SSO)		✓	Username and password may be configured in lieu of Single Sign On at Customer’s request.

Data Warehouse Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Data Tables	Standard data tables loaded		✓	Configuration of additional data tables  available at an added fee as specified in the Order Form
Login	Provide credentials to enable log-in to the database and whitelist any necessary public IP addresses to enable users to access the application		✓

Academic Degree Planning Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Data Integration	Integrate one SIS data source Only Peoplesoft or Banner SIS supported for standard integration		✓	Non-standard SIS  integrations available at an added fee as specified in the Order Form
Connection to current course scheduling environment and degree audit system		✓
Provisioning	Provision one production and one non-production environment		✓
Templates	Capability to build templates of academic plans directly in the application enabled.		✓	Upload of existing academic plans exported from a third-party system or building of plans available at an added fee as specified in the Order Form.
User Management	Initial user group loaded		✓
Login	The ability to log-in to the application using Single Sign On (SSO)		✓

Custom Data Toolkit Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Data Integration	Integration of one custom data source table from a supported database.		✓	Additional data source integrations available at an added fee as specified in the Order Form
Display Locations	Ability to display data with predefined supported locations		✓	Unsupported locations may be configured for an added fee as specified in the Order Form.

Tutoring Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Provisioning	Tutoring provisioned within the Advising environment		✓

Public Course Search Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Provisioning	Public Course Search provisioned		✓
Data Integration	Integration with course search source table from a supported database		✓	Unsupported databases may be integrated for an added fee as specified in the Order Form.
Log-in	Provide a publicly accessible URL to enable access to the course search website		✓

Course Scheduling & Registration Configuration
Deliverables			Implementation Type
Included in Base Plan	Potential Expansions
Provisioning	Course Scheduling & Registration provisioned		✓
Data Integration	Connection to current course scheduling and registration environment  Only Peoplesoft or Banner SIS supported for standard integration		✓	Non-standard SIS  integrations available at an added fee as specified in the Order Form
Log-in	The ability to log-in to the application using Single Sign On (SSO)		✓	Username and password may be configured in lieu of Single Sign On at Customer’s request.