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Strategic Partnership and Services
It’s not just about technology.
It’s about making it work.
Close the loop between insight, action, and institutional outcomes across every team — integrated with the Student Impact Platform and guided by former higher education leaders who have done this work.
Turn your institutional success investment into measurable institutional impact
Most institutions have invested in data infrastructure and student success technology. But many still struggle to translate those efforts into impact.
Technology adoption is inconsistent across teams – insights that could change outcomes sit unused.
Without standardized insight-to-action paths connecting signals to intervention, the moment passes.
Leaders can’t measure impact and progress and when key conversations arrive, the evidence isn’t ready.
Accountability pressure is rising with accreditors, state funders, and boards demanding evidence of effectiveness
A flexible partnership built for
sustained student impact
We work with our partners to extend the Student Impact Platform beyond technology, embedding its intelligence into your workflows, strategy, and decision-making.
Every Civitas Learning partnership includes strategic guidance, ongoing enablement, and dedicated support designed to help institutions turn insight into action.
Built for institutions seeking deeper collaboration and faster progress toward institutional priorities, our Strategic Services offering expands that partnership by unlocking greater time with your strategic team and more dedicated, hands-on support tailored to your goals.
More Than Software: Hear It From Our Partners
Usually once you go through implementation and sign off, you move over to a whole other kind of customer. The responsiveness slows down. With Civitas Learning, that shift never happened.
Sara Greer
Director of IT–Web Services, Del Mar College
I just feel like you folks are part of our work group here. I don’t feel like you’re a separate company.
Dr. John Rindy
Associate Vice President for Career & Academic Progress, Slippery Rock University
It’s not just about software. It’s about getting people to see what’s possible when we work together and then building something that reflects everyone’s needs.
Linda Kucinski
Business Analyst, Lawrence Technological University
Drive Coordinated Action Across Your Institution
Align people, workflows, and systems to embed data-driven practices into daily operations across all teams.
Advance Student Outcomes at Scale
Identify what’s working, optimize what isn’t, and build sustainable student success strategies grounded in your institution’s data.
Demonstrate Impact Across the Board
Build the evidence framework that lets leadership defend every investment — to boards, accreditors, state funders, and legislators.
We ensure your technology investment translates into coordinated action, measurable student outcomes, and evidence you can defend.
Meet Your Strategic Team
Every Civitas Learning partner is matched with a dedicated Strategic Director — a former higher education practitioner who has led student-facing teams, navigated accreditation cycles, and presented to boards. Working alongside your team, they help define priorities, guide execution, and ensure your use of the Student Impact Platform continues to evolve — translating insight into coordinated action across your institution.
Meredith Baker
As leader of our Sales and Customer Development teams, Meredith brings extensive Ed-Tech experience. From Publishing & SaaS to the OPM space, she understands the complex challenges Higher Education faces. Meredith oversees our commercial strategy and supports customer strategic enablement, training, and growth of Civitas Learning products.
Gina Chase, M.S.
Having worked both on campus and within EdTech organizations, Gina brings extensive experience in student affairs leadership, institutional change management, and technology adoption within higher education. She partners closely with institutions to align strategy, strengthen collaboration across teams, and ensure data and technology are translated into meaningful action.
Sarah B. DeMeo, M.B.A., M.Ed.
With a blend of higher education administration, operational strategy, and data analytics experience to her work with institutions. Sarah’s background in institutional operations and cross-functional systems integration helps partners translate complex information into actionable insight that supports coordination, efficiency, and long-term impact.
Robert Freidhoff, M.Ed.
Robert brings extensive experience leading large-scale student success operations, advising transformation, and cross-functional campus initiatives. With a background in institutional leadership and student support strategy, he works alongside partners to improve coordination across teams, strengthen operational effectiveness, and support measurable institutional progress.
Dr. Benjamin M. Forche
Bringing more than 15 years of higher education experience leading student success initiatives, retention strategy, and institution-wide support efforts. Dr. Forche has served in senior campus leadership roles, and he partners with institutions to translate insight into coordinated action, helping teams strengthen engagement, improve outcomes, and operationalize student success strategies across the institution.
Jacqueline Harris
She brings more than a decade of experience supporting higher education institutions through strategic partnership development, operational planning, and data-informed decision-making. Jacqueline works closely with institutional teams to align priorities, strengthen collaboration, and help ensure initiatives remain connected to measurable institutional goals.
Dr. Nathan B. Miller
Brings more than 15 years of experience leading strategic operations, student success initiatives, and cross-functional transformation efforts in higher education. Dr. Miller’s background across advising, financial aid, online learning, and institutional operations enables him to help institutions connect strategy, execution, and measurable outcomes across teams.
Dr. Krystin McCauley Watkins
Brings deep experience in higher education, instructional strategy, and educational technology transformation. With a background spanning academic instruction, leadership consulting, and enterprise-level technology initiatives, Dr. Watkins helps institutions align people, processes, and technology to support scalable, student-centered outcomes.
Our partnership model is designed to meet you where you are and evolve with you over time
A foundation for success
Every partnership includes a core set of services designed to help your teams effectively leverage the Student Impact Platform. Along the way, you’ll work with a dedicated strategic director helping align efforts, accelerate adoption, and drive impact across your institution.
Built around your priorities
From the moment the partnership begins, we work with you to define the priorities that matter most to your institution and align our partnership to your mission, goals and priorities. Whether supporting a specific challenge or a broader strategic initiative, we help turn those priorities into action.
Designed to grow with you
Together, we evaluate what’s working, refine approaches, and adapt to changes in your institution—whether that’s new leadership, shifting goals, or emerging student needs. Over time, this creates consistency in how insight is used, confidence across teams, and a clearer ability to demonstrate impact.
Focus your partnership where it matters most
Change Management
We map your institutional landscape and build a change strategy that gets the right people aligned to the right data, in the right processes— and keeps them there, ensuring that the use of the Student Impact Platform becomes part of their day-to-day.
Training & Enablement
We equip your teams with the knowledge and confidence to act on insight in their day-to-day roles, making sure everyone integrates the platform into their work so it supports decision-making, action and coordination.
Role-Specific Insights & Recommendations
We ensure each role across your institution has access to relevant, actionable insight tied to their responsibilities. By aligning intelligence with how different teams work, we help them focus their efforts and prioritize effectively.
Program & Initiative Assessment
We partner with you to evaluate which programs and interventions are driving meaningful outcomes. By analyzing performance at the student and program level, we help you understand what’s working, where there are gaps, and how to refine or scale efforts.
Best Practices Recommendations
Drawing on our experience across institutions, we help you apply proven approaches tailored to your context. This includes refining outreach strategies, optimizing workflows, and aligning interventions with what has been shown to improve student outcomes.
Advanced Analytics & Strategic Advisory
Through deeper analysis and ongoing strategic guidance, we support your team in making informed decisions, focusing resources effectively, and continuously improving outcomes based on evidence.
How we work with your teams and why it matters
For Student Success and Retention Teams
Operationalize student success at scale and prove it works.
- Close the loop between insight and intervention — every alert has an owner and a next step.
- Build scalable intervention strategies that survive staff turnover through trained champions and documented workflows.
- Demonstrate progress to leadership each semester, grounded in measurable outcomes.
For IE & IR Teams
Transform reporting into a strategic evidence engine.
- Replace manual, one-off reporting cycles with a persistent evidence framework aligned to accreditation and performance-based funding standards.
- Ensure insights don’t stay in IR — they are translated into decisions and interventions across teams.
- Deliver audit-ready documentation for boards, accreditors, and state agencies without scrambling.
For Academic Affairs Teams
Make institutional outcomes measurable, defensible, and repeatable.
- Walk into every accreditation conversation with structured, auditable evidence already organized.
- Connect your academic strategy, student success execution, and outcome measurement into one continuous system.
- Link academic priorities to student success execution across teams.
- Maintain a continuous record of evidence to support accreditation and institutional accountability.
For Institutional Technology Leaders
Turn your data investment into measurable institutional impact.
- Unify SIS, LMS, CRM, and other systems into a governed, scalable data foundation.
- Reduce ad hoc data requests by enabling direct, self-service access across teams.
- Support AI initiatives with a trusted, institution-specific data layer.
Join a community shaping what’s next in higher education
Working with Civitas Learning also connects you to a broader community of institutions and leaders focused on improving student outcomes. These opportunities create space to share, learn, and contribute to the future of higher education.
Strategic enablement and professional growth
Participate in tailored workshops, leadership sessions, and training opportunities designed to help your team build new capabilities and strengthen how you apply the Student Impact Platform in practice.Customer collaboration and visibility
Share your institution’s work and impact with the broader higher education community. Many partners collaborate with their Strategic Director to present at conferences, contributing to conversations shaping the field.Thought leadership and peer connection
Engage in roundtables, workshops, and peer forums with other institutions navigating similar challenges. These spaces create opportunities to exchange ideas, learn from others, and play a role in shaping emerging practices.
Become A Partner Today
With Civitas Learning, you gain more than technology—you gain a partner focused on helping your institution turn insight into action, align teams, and demonstrate meaningful progress toward institutional success.
