UNIVERSITY OF SOUTH FLORIDA

From Plateau to Preeminence with a Culture of Care

USF hit a performance plateau with retention and graduation rates

In 2012, USF hit a performance plateau, with retention and graduation rates holding steady for three years. When Florida introduced performance-based funding in 2014, USF knew they had to radically change their approach and their culture.

To change their trajectory, they needed to better understand their students and identify opportunities to deliver focused, coordinated care to students who need it most, exactly when they need it. Civitas Learning^®’s system of intelligence analyzed real-time, individual student data fed from the university’s Student Information System (SIS) and Learning Management System (LMS).

USF gained an unprecedented level of insight into the full student journey. The platform helped them identify individual students who were at risk of not re-enrolling or completing their degree.

USF’s student outcomes include:

+88 to 91%

FIRST-YEAR RETENTION
(2014 – 2018)

+68 to 73%

SIX YEAR GRADUATION
(2014 – 2018)

+51 to 61%

FOUR-YEAR
GRADUATION RATE
(2014 – 2018)

Eliminated

ACHIEVEMENT GAP BY RACE, ETHNICITY, INCOME

“Our institution transformed when activated a network of care providers who fundamentally believe that every student admitted to the University of South Florida will succeed. Now, they have the data and tools they need to do their jobs well — and the impact is palpable.”

Paul Dosal
Vice President for Student Affairs & Student Success

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