Case Management For Student Success
Much of GTC’s initial work to understand what was working best for their students laid the foundation for using new data to make decisions about how to support their students. They began to see new trends, including the outsized positive impact of certain student success initiatives on students with a low predicted probability to persist. As they turned to take action, GTC connected with another member of the Civitas Learning community, University of South Florida (USF).
Proactive Care and a Wider Safety Net
Inspired by USF’s success, GTC leaders decided to apply a similar case management approach to focus and scale proactive student outreach. They didn’t have the resources to hire more advisors, but they did form a cross-departmental committee, or retention response team, to identify students in need, build relationships, and ensure those students were wrapped in support.
As a result of this committee’s actions and GTC’s new infrastructure for understanding what specific students need, GTC is reporting a two percentage point lift in their student persistence.
