Proactive Care and a Wider Safety Net
Inspired by USF’s success, GTC leaders decided to apply a similar case management approach to focus and scale proactive student outreach. They didn’t have the resources to hire more advisors, but they did form a cross-departmental committee, or retention response team, to identify students in need, build relationships, and ensure those students were wrapped in support.
As a result of this committee’s actions and GTC’s new infrastructure for understanding what specific students need, GTC is reporting a two percentage point lift in their student persistence.